Relay

E-commerce

accelerated

Built for speed, engineered for excellence, designed for growth - turn the final mile into the final 100m.

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We've redesigned delivery for e-commerce. Fewer touchpoints and a tech-driven, hyperlocal network ensures speed, sustainability and a seamless customer experience.

trusted by

Smarter, faster deliveries without compromise

Cost-efficient & scalable

Our tech-driven, hyperlocal network and dynamic courier routes adapt to demand - reducing costs, even at peak volume.

Faster, smarter delivery

Our asset-light, AI-optimised model cuts out inefficiencies, delivering parcels at a speed unmatched by traditional carriers.

Full visibility & control

Real-time tracking and performance dashboards provide full oversight and control so you can focus on what matters most.

Seamless customer experience

With same-day and next-day delivery as standard, intuitive tracking and reliable service, Relay ensures every delivery delights your customers.

Tech advantage

Seamless deliveries, powered by our tech

Our platform connects every step of the journey - optimising routes, empowering partners and delivering a faster, smarter service.

Optimised in real time

Our proprietary algorithm dynamically routes deliveries, boosting speed, cutting costs and ensuring consistently high performance across the network.

Connected at every touchpoint

Mobile apps and real-time data connect couriers, stores and customers - driving seamless handoffs, full visibility and an industry-leading experience.

Delivering results that matter for your e-commerce growth

Attempted on time deliveries

99%

Customer contact rate

<0.5%

Delivery partner for peak 2024

#1

Essential services for efficient e-commerce deliveries

Next-day delivery

Next-day delivery as the new standard - our hyper-local operations ensure speed and reliability every time.

PUDO drop-off / collections

Our Pick-Up Drop-Off (PUDO) service gives your customers more choice and control over their deliveries.

Efficient returns

Streamline returns with our label-free service via Relay pitstops, offering a hassle-free, efficient experience.

What our partners are saying

"Relay has been one of our top performing carriers during Peak 2024. This reflects their unconditional commitment to performance and their absolute focus to deliver both superb client and customer experiences."

Delivery Solutions Manager

ASOS

"Relay has been identified as our top performing carrier during peak period 2024, thanks to unmatched flexibility, exceptional reactivity, and their ability to deliver an outstanding all-round customer experience."

Logistics Director

THG

"Relay has been a trustworthy partner since day one, their performance during peak is simply another testament of that. We’d be more than happy to continue our partnership in the long run.”

Founder & CEO

WanB

"Relay has been one of our top performing carriers during Peak 2024. This reflects their unconditional commitment to performance and their absolute focus to deliver both superb client and customer experiences."

Delivery Solutions Manager

ASOS

"Relay has been identified as our top performing carrier during peak period 2024, thanks to unmatched flexibility, exceptional reactivity, and their ability to deliver an outstanding all-round customer experience."

Logistics Director

THG

"Relay has been a trustworthy partner since day one, their performance during peak is simply another testament of that. We’d be more than happy to continue our partnership in the long run.”

Founder & CEO

WanB

"Relay has been one of our top performing carriers during Peak 2024. This reflects their unconditional commitment to performance and their absolute focus to deliver both superb client and customer experiences."

Carrier Manager

ASOS

"Relay has been identified as our top performing carrier during peak period 2024, thanks to unmatched flexibility, exceptional reactivity, and their ability to deliver an outstanding all-round customer experience."

Logistics Director

THG

"Relay has been a trustworthy partner since day one, their performance during peak is simply another testament of that. We’d be more than happy to continue our partnership in the long run.”

Founder & CEO

WanB

couriers

Earn more, work on your terms

Ready to control your schedule and boost your earnings? With Relay, choose your shifts, select your area and enjoy the freedom of flexible work. Join our team of dedicated couriers today and drive your success forward!

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Take the first step toward elevating your e-commerce delivery experience

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