retailers
A delivery partner purpose built for your e-commerce
We empower retailers to provide a best-in-class delivery experience. Partnering with Relay results in reduced costs, a focus on sustainability and a truly customer centric experience. We provide you with our delivery expertise, so that you can focus on what you do best.

Smarter, faster, greener deliveries

Scalable & cost-efficient

Our tech-driven, hyperlocal network and dynamic courier routes adapt to demand - reducing costs, even at peak volume.

Sustainability driven

Data-optimised routing, shorter travel distances and greener vehicles reduce emissions by up to 60%, supporting your sustainability goals.

Full visibility & control

Real-time tracking and performance dashboards provide full oversight and control so you can focus on what matters most.

Seamless customer experience

With same-day and next-day delivery as standard, intuitive tracking and reliable service, Relay ensures every delivery delights your customers.

Hot it works
Your deliveries, made simple
Effortless integration

Connect quickly through our API-first platform - embedding Relay directly into your operations without disrupting your core systems.

Fulfilment streamlined

We move parcels from your warehouse into our hyperlocal network, optimising every mile for speed, efficiency and cost savings.

Exceptional deliveries activated

Our hybrid fleet ensures fast, sustainable deliveries - with real-time tracking, SMS updates and total visibility for you and your customers.

customer portal
Complete control for customers
Real-time tracking
Customers can see their parcel’s live location, estimated arrival time and how many stops away it is.
Update delivery details
The delivery location can be changed, noted added for the courier and safe place instructions provided.
Stay informed
Customers will get SMS notifications and real-time updates for complete peace of mind.
Returns scheduling
Returns can be easily scheduled by customers for a simple and hassle-free experience.
What our partners are saying

"Relay has been one of our top performing carriers during Peak 2024. This reflects their unconditional commitment to performance and their absolute focus to deliver both superb client and customer experiences."

Delivery Solutions Manager
ASOS

"Relay has been identified as our top performing carrier during peak period 2024, thanks to unmatched flexibility, exceptional reactivity, and their ability to deliver an outstanding all-round customer experience."

Logistics Director
THG

"Relay has been a trustworthy partner since day one, their performance during peak is simply another testament of that. We’d be more than happy to continue our partnership in the long run.”

Founder & CEO
WanB

"Relay has been one of our top performing carriers during Peak 2024. This reflects their unconditional commitment to performance and their absolute focus to deliver both superb client and customer experiences."

Delivery Solutions Manager
ASOS

"Relay has been identified as our top performing carrier during peak period 2024, thanks to unmatched flexibility, exceptional reactivity, and their ability to deliver an outstanding all-round customer experience."

Logistics Director
THG

"Relay has been a trustworthy partner since day one, their performance during peak is simply another testament of that. We’d be more than happy to continue our partnership in the long run.”

Founder & CEO
WanB

"Relay has been one of our top performing carriers during Peak 2024. This reflects their unconditional commitment to performance and their absolute focus to deliver both superb client and customer experiences."

Carrier Manager
ASOS

"Relay has been identified as our top performing carrier during peak period 2024, thanks to unmatched flexibility, exceptional reactivity, and their ability to deliver an outstanding all-round customer experience."

Logistics Director
THG

"Relay has been a trustworthy partner since day one, their performance during peak is simply another testament of that. We’d be more than happy to continue our partnership in the long run.”

Founder & CEO
WanB

Delivering results that matter for your e-commerce growth

Attempted on time deliveries
99%
Customer contact rate
<0.5%
Delivery Partner for Peak 2024
#1
GEt started
Take the first step toward elevating your e-commerce delivery experience
Deliver with Relay
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