If you can't see an update on the parcel tracking page and your delivery date has now passed, it's possible that your parcel has been delayed. We'd love to support with providing an update, if you can reach out direct to the sender of your parcel we can help to investigate.

Please provide safe place instructions via the Order Update section within the tracking page.

Please contact the sender of your parcel so they can confirm regarding next steps and we will support them with the investigation process.

We will attempt delivery of your parcel at least 2 times before we return to sender.

Unfortunately we are unable to change your delivery date or delivery address once we have received your parcel. Please reach out to the sender if you wish to cancel your order or update the delivery address.