E-commerce accelerated

Relay is a tech-enabled delivery network, empowering businesses to grow and elevate their e-commerce operations. Our technology first delivery model is built for efficiency, scalability and convenience.

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4.9/5 from over 600 reviews

What we offer

Flexible work environment

Our hyperlocal network and on-demand couriers reduce costs while adapting to demand - keeping you covered, even during peak times.

Comprehensive health plan

Shorter distances, lighter transport and greener vehicle types cut final-mile emissions by up to 60%, helping you hit sustainability targets.

Career growth & development

Real-time tracking and performance monitoring give you complete oversight, so you can focus on what matters most.

Generous time off

With same-day and next-day delivery as standard, intuitive tracking and reliable service, Relay ensures every delivery delights your customers.

Built for the e-commerce era

We’ve redesigned the delivery journey - from your warehouse to your customer’s doorstep. With fewer touchpoints and lower infrastructure costs, Relay empowers retailers to offer a seamless, fast, and efficient delivery experience that meets growing customer expectations.

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sustainabilty

60%

Less final mile emissions

On time

100%

Next day delivery

LEading the way

#1

Ranked delivery partner during peak 2024

digital solutions

An intuitive, real-time experience

Courier app

Couriers can find and book delivery routes,, manage earnings and access dedicated support.

Pitstop app

Store partners can manage parcel handovers seamlessly while tracking real-time inventory

Sortation app

Sortation teams can efficiently process parcels for a smooth, organised delivery workflow.

Customer portal

Customers have full control over their delivery experience with live updates and hassle-free returns.

What our partners are saying

"Relay has been one of our top performing carriers during Peak 2024. This reflects their unconditional commitment to performance and their absolute focus to deliver both superb client and customer experiences."

Delivery Solutions Manager

ASOS

"Relay has been identified as our top performing carrier during peak period 2024, thanks to unmatched flexibility, exceptional reactivity, and their ability to deliver an outstanding all-round customer experience."

Logistics Director

THG

"Relay has been a trustworthy partner since day one, their performance during peak is simply another testament of that. We’d be more than happy to continue our partnership in the long run.”

Logistics Solutions Manager

WanB

"Relay has been one of our top performing carriers during Peak 2024. This reflects their unconditional commitment to performance and their absolute focus to deliver both superb client and customer experiences."

Delivery Solutions Manager

ASOS

"Relay has been identified as our top performing carrier during peak period 2024, thanks to unmatched flexibility, exceptional reactivity, and their ability to deliver an outstanding all-round customer experience."

Logistics Director

THG

"Relay has been a trustworthy partner since day one, their performance during peak is simply another testament of that. We’d be more than happy to continue our partnership in the long run.”

Logistics Solutions Manager

WanB

"Relay has been one of our top performing carriers during Peak 2024. This reflects their unconditional commitment to performance and their absolute focus to deliver both superb client and customer experiences."

Carrier Manager

ASOS

"Relay has been identified as our top performing carrier during peak period 2024, thanks to unmatched flexibility, exceptional reactivity, and their ability to deliver an outstanding all-round customer experience."

Logistics Director

THG

"Relay has been a trustworthy partner since day one, their performance during peak is simply another testament of that. We’d be more than happy to continue our partnership in the long run.”

Founder & CEO

WanB

Get Started Today

Take the first step toward elevating your e-commerce delivery experience. Discover how Relay can help streamline your operations, boost efficiency, and drive growth. Ready to revolutionise your deliveries?

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Designed for those who build with purpose

human-centered

Biology-driven solutions that inspire innovation

By combining biological insights with advanced technology, we craft solutions that are sustainable, adaptable, and human-centered.

Technology-driven

Innovate & Scale

Big & Collaborate

Grow-obsessed

Human Intelligence is redefining the future

Impact-Focused Approach

Focused on measurable outcomes, our approach combines biology and technology to deliver tangible results, from efficiency gains to sustainability improvements.

Customized Solutions

We believe in custom solutions. Every organization is unique, so we design strategies that align with your specific biological and technological goals for meaningful impact.

Enduring Partnerships

We’re committed to lasting relationships, working alongside you to implement sustainable, biology-driven strategies that evolve as your needs change.

Collaborative Innovation

Bringing together experts from various fields, we foster a collaborative environment where biology and technology meet, resulting in solutions that drive innovation.

Responsible Growth

With nature-inspired insights, we help businesses grow responsibly, creating scalable solutions that prioritize environmental stewardship and long-term success.

Essential services for efficient e-commerce deliveries

Next-day delivery

Next-day delivery as the new standard - our hyper-local operations ensure speed and reliability every time.

PUDO drop-off / collections

Our Pick-Up Drop-Off (PUDO) service gives your customers more choice and control over their deliveries.

Efficient returns

Streamline returns with our label-free service via Relay pitstops, offering a hassle-free, efficient experience.

Through a focus on sustainable, human-first innovation, we create solutions that not only push technological boundaries but also prioritize the well-being and progress of society.

terra-tory

We create solutions that not only push technological

OUR VALUES

Creating

solutions

for

a

future

Innovate with purpose

By combining biological insights with advanced technology, we develop solutions that are sustainable and human-first.

Enhance efficiency naturally

Our systems streamline operations using biological principles, optimizing workflows for agility.

Grow sustainably

Leverage the power of biology and data to grow your business in a way that prioritizes both innovation and environmental responsibility.

Still have questions? We have answers

My parcel hasn’t arrived, what should I do?

If you can't see an update on the parcel tracking page and your delivery date has now passed, it's possible that your parcel has been delayed. We'd love to support with providing an update, if you can reach out direct to the sender of your parcel we can help to investigate.

What happens if I won’t be home during my delivery window?

Please provide safe place instructions via the Order Update section within the tracking page.

What should I do if my parcel is damaged or not delivered?

Please contact the sender of your parcel so they can confirm regarding next steps and we will support them with the investigation process.

How many times will my parcel be attempted?

We will attempt delivery of your parcel at least 2 times before we return to sender.

Can I change the delivery?

Unfortunately we are unable to change your delivery date or delivery address once we have received your parcel. Please reach out to the sender if you wish to cancel your order or update the delivery address.

GEt started

Take the first step toward elevating your e-commerce delivery experience

Deliver with Relay

Get started

E-commerce accelerated

What we offer

Built for the e-commerce era

60%

100%

#1

Biology-driven solutions that inspire innovation

Human Intelligence is redefining the future

Through a focus on sustainable, human-first innovation, we create solutions that not only push technological boundaries but also prioritize the well-being and progress of society.

We create solutions that not only push technological

Revolutionizing medical research with Signet

Transforming urban farming through advanced robotics

Transforming urban farming through advanced robotics

Transforming urban farming through advanced robotics

Still have questions? We have answers