Strategy & Operations Associate

Relay’s mission is to enable anyone to materialise any consumer purchase on their doorstep with negligible cost and environmental impact.

We operate a warehouse-to-doorstep delivery network purpose-built to scale to the demands of e-commerce. Our network lets the most important e-commerce retailers in the UK (and one day, the world) deliver faster, more affordably, and with a smaller carbon footprint than any major delivery network in the developed world.

As a rapidly growing, operationally complex company, we’re looking for a handful of high-horsepower generalists to pioneer, codify, and scale our most important processes. In this role, you can expect to…

• Work with leaders across the company to design and implement operational processes (e.g. reducing handling time for courier contacts)

• Analyse policy changes (updating and creating processes, decreasing our courier contacting rate) and make recommendations to your line manager

• Gather and analyse data to build performance reports and support strategic decision making for leaders across the business

• Be exposed to a wide variety of challenges across technology, data, operations, and go-to-market.

• Collaborate with team members across every function and business area at Relay

• Regularly spend time in the field understanding how the processes you develop and the policy recommendations you make impact the on-the-ground reality for our couriers and end-consumers

You might be a great fit for this role if…

• You want to play an active part in reducing the environmental impact of a massive industry while giving all people access to the benefits of e-commerce

• You are excited to take on a wide range of challenges, learn new skills, and master new domains in business and technology

• You are equally at home sweating the details of an operational process or data analysis as you are presenting your conclusions to executives

• You’re a problem solver and thrive when given a complex challenge

• You are not afraid to get your hands dirty and feel comfortable working in a fast paced environment

Requirements

• Have worked in a high-performing organisation for at least 1.5 years

• Have strong data and analytical skills, preparing and analysing reports

• Able to manage cross functional projects and navigate between different internal and external stakeholders

• Nice to have: experience in customer service, live operations or other teams that are first line support